Configure age verification for COPPA compliance

Configure age verification for COPPA compliance

This article is also available in Japanese 日本語.

Web sites that collect information from children under the age of thirteen (13) are required by law to comply with the Federal Trade Commission (FTC) Children's Online Privacy Protection Act (COPPA). For more information about COPPA, please visit http://www.coppa.org

To help you comply with COPPA, Parature offers the ability to require age verification for customers when submitting tickets or chat requests that require a customer to provide personal information.

To learn more about configuring Parature to comply with COPPA, click a link below.

 

Configuring Age Verification for the Ticket Module.

 

The Parature Support Portal can be configured to require a customer to verify their age whenever they attempt to submit a ticket to your Support team. To configure this option, submit a ticket to Parature Support.

 

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Configuring Age Verification for the Chat Module

 

The Parature Support Portal can be configured to require a customer to verify their age whenever they attempt to request a Live Chat session. To configure age verification for the Live Chat feature, follow these instructions:

  1. In the Setup tab, expand Customization > Customize Chat and click the Chat Settings option.
  2. Click the Edit button.
  3. In the Require DOB field, click the Yes radio button. Selecting Yes will display additional required fields.
  4. In the Minimum Age field, specify (in numbers) the minimum age that a customer should be before they are allowed to submit a chat request. The default age is 13 years old.
  5. In the Enter DOB Message, enter the text that you want to display in the window that will ask for Date of Birth verification.
  6. In the Underage Rejection Message field, enter the text that you want to display if a customer does not meet the minimum age requirements to submit a chat request to your Support Portal.
  7. Click the Update button.

 

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Topic Information
  • Topic #: 3-3816
  • Date Created: 03/10/2009
  • Last Modified Since: 01/31/2017
  • Viewed: 1327